I Thought the Customer was Always Right

“The customer is always right.” A bit of a rant . . . This morning I was sent through the run-around with Washington Mutual (WaMu) Bank. I had converted one of my accounts to another type of account about a year ago, in-person, when I went to one of their local banking sites. However, I … Continue reading “I Thought the Customer was Always Right”

Washington Mutual Logo

“The customer is always right.”

A bit of a rant . . . This morning I was sent through the run-around with Washington Mutual (WaMu) Bank. I had converted one of my accounts to another type of account about a year ago, in-person, when I went to one of their local banking sites. However, I discovered, last week, that the account had not been changed! Then, I noticed a service fee had been charged to my account every month since May 2007 — $10/month. Apparently, the mistake that they made did not penalize my account until one of their bank policies changed in May to start charging service fees. Continue reading “I Thought the Customer was Always Right”

How to Win Friends & Influence People

Dale Carnegie Apparently, people matter when you’re starting a business or working at a corporation. But so many businesses overlook this fact.

Dale Carnegie

Dale Carnegie

Apparently, people matter when you’re starting a business or working at a corporation. But so many businesses overlook this fact. Continue reading “How to Win Friends & Influence People”