“The customer is always right.” A bit of a rant . . . This morning I was sent through the run-around with Washington Mutual (WaMu) Bank. I had converted one of my accounts to another type of account about a year ago, in-person, when I went to one of their local banking sites. However, I [...]
Posts Tagged apple
I Thought the Customer was Always Right
Oct 3 2007
iTunes Movie Rentals and Old Media
Sep 23 2007
Word on the street is that Apple is about to unleash iTunes Movie Rentals. If this turns out to be true, what will be the socio-economic impact of Apple’s latest move? Will iTunes dominate the movie industry as much as it has the music industry? Obviously, Hollywood is wary of this recent development. The movie [...]
Interview with BinaryNights
Sep 17 2007
Ever since I discovered BinaryNights Forklift application I have been a lot happier with my Mac. This was the best $29.95 I have spent on Mac software in quite some time. While Mac OS X is amazing, the Finder is difficult to use at best. But now, with Forklift, I happily go about my file [...]
White Earbuds
Sep 16 2007
For a product to be a market differentiator it needs to set itself apart from the rest of the competition. There needs to be a maverick quality about it. One of the Apple iPod’s key differentiators, which is often overlooked, are the included white earbuds. While competitors often use dark-colored headphones, the iPod’s design stands [...]
Apple Applies Pricing Pressure
Sep 6 2007
At the Apple Event, yesterday, and in continuation of Steve Jobs’ Master Plan, Apple extended its pricing strategy to its mobile devices. This is a preemptive strike against would-be competitors and leaves Apple ahead at each and every price point. Let’s take a look at what happened. Product Lineup iPod Shuffle – $79 for 1 [...]
Brands can last forever
Aug 17 2007
Many brands have demonstrated that they can last forever. Examples are Sony, Xerox, American Express, Mercedes-Benz, Kellogg, Colgate, Ford, Goodyear, Gillette, Kleenex, Disney, Nokia, IBM, Wal-Mart, Microsoft, Pepsi, Rolex, BMW, Hewlett-Packard, Caterpillar, Apple, Harley-Davidson, Volkswagen, Coca-Cola, Budweiser, Kraft, Hertz, IKEA, and so on. The reason they survive and thrive is that they have a clear [...]
What’s a good name?
Aug 13 2007
You have this great idea for a business or organization. Now what are you going to call it? Here are 5 suggestions: